Brookfield FAQs

Yes, we can work with you to choose the right day and time for your service.

If the employee is unable to gain entry, you will be charged half of your quote. While we will attempt to come another day, we might not be able to send the same housekeeper.

We do not hold keys. We prefer that you either provide us with a code for your garage or smart door lock. If not, you could get a lockbox at your front door.

The Top to Bottom Deluxe service that we offer is typically for those who are getting their first cleanings. Otherwise, it would be an annual service for existing customers. This is due to the fact it is a deep and detailed cleaning that isn't needed all of the time. We [...]

While it's not required, our cleaners do appreciate being tipped if they do a satisfactory job. Our employees work to deliver ultimate satisfaction.

You can always change the date of your scheduled service. We ask that you give us at least 24 hours of notice.

You will need to notify us of your desire to skip the service at least 24 hours of prior to your service. If you skip service with less than 24 hours notice, a $45 charge will be added to the next bill. We ask that you keep in mind your [...]

Because we care about the health and safety of all of our clients, we ask that you provide a vacuum, a brush for cobwebs, and a toilet brush for each bathroom. We do not recommend using our supplies to minimize cross-contamination and to avoid dropping germs and bacteria around your [...]

Not necessarily. You can either be home or run some errands while our housekeepers are working.

We care about all of our client's pets. Cats are not usually a problem at all. Typically, dogs can be fine around our housekeepers but some of them may get agitated due to the loud and unusual sounds stemming from the vacuum cleaner. Thus, to guarantee the safety of your [...]