Elm Grove FAQs

Yes, we will work closely with you to make sure this occurs.

You will be charged 50% of your written quote. We will try to return to your home on a different day. However, the same housekeeper who usually does your regular cleaning service may not be available.

Golden Maid does not hold keys any longer. We prefer you provide us with a lockbox on the front door or a doorknob electronic combination.

Our Deluxe Top to Bottom cleaning services are mainly provided on the first time that we do cleaning for a client or once a year for our regular customers. This is a very detailed cleaning service. Our service can be customized based on what the customer requests. All parts of [...]

Not necessarily. However, we definitely will appreciate it if you would like to show your appreciation for good work.

You can definitely change the day of your cleaning service. If possible, please provide us with at least 24 hours' notice.

In order to skip your scheduled cleaning service, you just need to contact us at least 24 hours before it is due. When you skip your cleaning service, you are charged an extra $45 the next time you receive our services. Consider the schedule you signed up for to receive [...]

We genuinely care about all of our customers' and their families' well-being and health. We recommend that you have a cobweb brush, a toilet brush in each bathroom, and a vacuum for the carpets in order to minimize the amount of germs that get left in your home from equipment [...]

On your cleaning day, if you forget to leave a payment, we will charge your credit card that is on file.

Not necessarily. You don't have to but if you would like to be home you can be if there is nowhere else you need to be and there are no errands that you need to run.