Your pets are important to us. Cats won't be a problem when cleaning your house. Some dogs also do well around housekeepers. But some pets can get agitated due to the sound of the vacuum machine. We recommend taking your pets to a kennel to guarantee the safety of both [...]
No. But if you have nowhere else to go or no errands that you need to run, you can be at home while the cleaning is being done.
In case you forget to leave the payment on the cleaning day, we will charge the credit card on file for that particular day.
Our expert team genuinely cares for the health and well-being of the client as well as their family. Hence, we recommend that you have a toilet brush and a cobweb brush in every bathroom. You should also have a vacuum machine for the carpets. These tools are important to minimize [...]
You should contact our team at least 24 hours before your cleaning is scheduled to cancel. If you skip your cleaning service, you will be charged an extra $45 the next time we clean your house. Make sure you stick to the cleaning schedule you signed up for when receiving [...]
Yes, you can change the day of your house cleaning service. The most important thing is to give us at least 24 hours notice when changing the day of your house cleaning service.
No. But you can always show your appreciation for good work by tipping the housekeeper. You can expect a better job the next time around by tipping the housekeeper.
What is the difference between General/Maintenance Services and Deluxe Top to Bottom Cleaning Services?
The Deluxe Top to Bottom cleaning service is a very detailed cleaning service that we perform the first time that we do the cleaning for a client. In fact, we do it once a year for our regular customers. We are prepared to customize our services depending on the requests [...]
We don't hold keys any longer. Golden Maid prefers if you can provide us with a doorknob electronic combination or a lockbox on the front door.
In case the housekeeper cannot get in to clean the house, you will be charged 50% of your written quote. The housekeeper will return to your home on a different day to do the cleaning. But the same maid who does the regular cleaning may not be available on that [...]