Germantown FAQs

Yes, absolutely. We are willing to work closely with our customers to ensure they get their cleaning services on the day and at the time they want.

In this situation, we will charge you 50% of your agreed quote. We will try to re-schedule your services for another day, but we can't guarantee that you'll get the same housekeeper you've been used to.

We, at Golden Maid, don't hold keys any longer. For your protection, we'd kindly ask you to provide us with a code or a lockbox to unlock your front door.

We offer our Deluxe Top To Bottom cleaning package to first time customers. Also, once a year we offer this detailed service to our regular customers, too. We can customize this package to suit your specific needs and requests. This is a comprehensive service that includes all parts of the [...]

No, you don't. Nevertheless, if you're happy with the service, you can show your appreciation for a job well done. We are thankful for that and we have nothing against it.

Yes, you can change the day, should you need to. Just contact us at least 24 hours before the due time and we are going to work together with you to find another day to suit both of us.

Yes, you can skip your scheduled services, but only with minimum 24 hours in advance. When you skip a scheduled service, you are charged an extra $45 on the next date when you'll receive your cleaning services. Always try to stick to the schedule you've agreed to by the beginning [...]

Your health and well-being are always among our top priorities. We kindly ask you to ensure you have a toilet brush in each bathroom, a cobweb brush, and a vacuum cleaner. This is necessary to keep the amount of germs from equipment used in multiple households to a minimum.

You can do as you please. We don't require you neither to stay at home nor to leave your house while the housekeeper is there, cleaning.

We do care about our customers' pets. Many of them have cats and dogs in their homes. Cats aren't a problem. Most dogs are just fine with housekeepers doing their job around the house. Nevertheless, some become nervous because of the vacuuming noise. For the safety of both your dogs [...]